Shipment Monitoring and Communication
Operational updates and communication throughout the shipment handling process.
Perishable shippers and consignees generally need to know one thing above all else: where the shipment is right now and what happens next. Our operations team tracks each shipment through booking, tender, transit, and release, and communicates status and any exceptions as they happen.
What's Included
- Status updates at key milestones — booking confirmation, tender, flight departure, arrival, and release
- Proactive communication of delays, holds, or handling exceptions as soon as they're identified
- A single point of contact for questions about a shipment's status during handling
- Coordination of next steps (pickup, delivery, storage, or onward transport) as the shipment progresses
For time-sensitive cargo, a delay that isn't communicated quickly is often more costly than the delay itself — it removes the shipper's or consignee's ability to react, arrange alternate cold storage, or notify their own customer. We prioritize proactive communication on exceptions rather than waiting for a status check.
Frequently Asked Questions
If my flight is delayed or cargo is bumped, who has custody — and what cool-chain moves do you make before I find out?
Custody sits with the airline or handler until cargo is released; we don’t wait for you to discover the problem. We escalate for cool-room holds, priority breakdown where available, and rebooking with temperature-controlled storage in the gap — then tell you what’s moving and when. Silence is not “all good.”
Do you intervene on real-time logger alerts, or only airline and handler status — and what if an alert fires while the flight is airborne?
We act on airline and handler milestones first, and on logger or IoT alerts when those devices are on the shipment and reporting. A single spike isn’t automatically an excursion — we corroborate with location and sustained out-of-range readings. While cargo is airborne, physical intervention waits for landing; we use that window to stage cool recovery so product isn’t left exposed on arrival.
Related Commodities
This service is commonly coordinated for the following commodity types.
Have a Shipment That Needs Coordinating?
Share your shipment details and our LAX operations team will follow up with next steps.